FAQs

The Sonare Suite FAQ: Finding Your Rhythm

Welcome to our FAQ center. Whether you have questions about personalizing your favorite song or tracking your delivery, we’ve gathered the answers right here to keep your experience in harmony.

1. Customization & Orders 🎼

How do I personalize my product? On each product page, you will find specific fields to enter your song title, artist name, or upload your favorite photo. If the product includes a Spotify Code, simply provide the link or the exact song details, and our team will handle the rest.

Can I see a preview before I buy? We strive to make the design process as intuitive as possible. Depending on the product, a real-time preview may be available. If not, don’t worry—our designers ensure every "composition" meets our high-quality brand standards before going to print.

Can I change my order after it’s placed? Because we work in a fast-paced "studio" environment, we begin production shortly after an order is confirmed. You have 6 hours to request any changes or cancellations. After that, your piece is already in the creation phase.

2. Shipping & Production 🚚

How long does it take for my order to arrive? Every item is made to order. Our production time is 2-5 business days. Once ready, domestic shipping within the U.S. takes 3-5 business days. For international orders, please allow between 7-20 business days depending on your location.

Do you ship worldwide? Yes! We want to bring the music to every corner of the globe. We ship to Europe, Canada, and most international destinations.

3. Product Care ✨

How should I wash my Sonare Suite apparel? To keep your shirts looking "record-store fresh," we recommend washing them inside out in cold water with similar colors. Tumble dry on low or hang dry to preserve the print quality.

Are your mugs microwave and dishwasher safe? Yes, our ceramic mugs are designed for daily use and are both microwave and dishwasher safe.

4. Returns & Exchanges 🔄

What is your return policy? We offer a 14-day return window for non-personalized items. However, because our custom products are created specifically for you, we can only offer replacements or refunds if the item arrives damaged or with a printing error.

My order arrived damaged. What should I do? If your item hits a "sour note" during transit, please contact us here with a photo of the damage. We will send out a replacement immediately at no extra cost to you.